Provide as much information as you can when placing a booking request.

Providing your information is crucial for the entire process. Keep in mind that you are asking to rent someone’s personal property and to get a successful booking, you want them to feel comfortable with accepting you and/or your group to stay. Be somewhat detailed about who you are and who is travelling with you. It’s advisable to include the number of guests, ages of each guest and why you are looking for a rental. You should also specify how many and the type of pet(s) you’re bringing, if any. Providing this information will help to ensure that the property owner is fully aware of the group that will be staying at their property.

Carefully read through the property listing and the reservation details.

Thoroughly reviewing the property listing will help to ensure that you are booking a property that is right for you. We don’t hide any fees or details from you so be sure to look through all the booking details to see any additional fees and to be aware of your check in and check out times prior to placing a booking request.

Keep ongoing communication between yourself and the owner.

We always recommend speaking to a property owner once your booking request has been accepted and during the period between the request approval and your check-in date.  We want to ensure that both the traveller and owner feel comfortable with the booking, so ongoing communication will lead to the most successful experience.  

Don’t leave anything to last minute.

We want to make sure you have an easy time using our system and on your vacation.  Many properties will fill up quickly, so we do not recommend looking for a property at last minute.  Additionally, be sure you’ve communicated with the owner well in advance of your arrival and don’t wait until last minute. You want to ensure that you get directions or any other details you need as well as know how to get access to the property prior to the day of check-in.

Have CanadaStay’s phone number for assistance.

We’re here to help so call us  at 1-866-808-6210 ext. 0 if you ever require any assistance.

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