If your booking request has not been accepted by the property owner, you can cancel without a cancellation fee.

  1. Go to www.canadastays.com and log into your account by clicking the Log In button in the top right corner of the page.
  2. Once logged in, click your name in the top right corner of the page, and then click the Your Trips button.
  3. You will now be able to see the general overview of your pending trips and you will be able to see if your request has been accepted under the Status heading.
  4. If the trip has not yet been accepted, click the property name in blue text.
  5. You will now be looking at the full itinerary of the trip, where you will see a Cancel Booking Request button. Click on this button and confirm that you would like to cancel your request.
  6. If the booking request has been accepted but you still wish to cancel, please call us at 1-866-808-6210 ext. 0.
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