We encourage our owners to always offer the best traveller experience possible, and as such, owner cancellations are not something that anyone likes to see occur. If a situation arises where an owner must cancel an approved booking, you will be informed by either the owner or CanadaStays. You will receive a full refund of the rental amount and all booking fees.

Please note that CanadaStays cannot guarantee any losses due to foreign exchange fees or the exchange rate charged by your credit card. 

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