When an owner opens a claim for the travellers damage deposit. A period of 7 days is given to both parties to come to an agreement. CanadaStays will automatically be notified once the 7 day period is up and will be in touch with both parties then. 

CanadaStays will not intervene if the claim is less than 7 days old.

Please see How the Resolution Centre Works? for more details. 

*Please note as of October 31/2019 this feature is no longer offered to new owners. 

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